‘Fine, We’ll Do It Your Way’ : Waitress Maliciously Complies With Know It All Coworker, Resulting in Pandemonium

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    Font - r/r/Malicious Compliance Posted by u/danversantiago 21 minutes ago "Don't calculate a table's bills the moment you get their order ticket, it makes it hard to keep track." You got it, boss! LOC
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    Font - TDLR: Coworker insisted I use his slower method of calculating bills, which led to an excessively long line of customers making payments, as opposed to the usual 1-2 customers I deal with at a time. Hello friends, this is my first post on the Malicious Compliance subreddit. While it may not be as juicy and dramatic as a number of the ones I've seen, I just wanted to share something that happened to me today while I was at work.
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    Font - INFO: This does not take place in the US, Europe, or Australia. This is set in Asia — I won't clarify where since it's not important, just wanted to give you guys context. For starters, I'm (23) a university student working part time at my aunt's restaurant to make a little extra mullah before the academic year starts. My job is pretty simple — it's an all-rounder job where I need to take people's orders, send tickets to the kitchen, calculate each table's bills, handle payments and clear
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    Font - I'm only here until the end of this week because I secured another gig elsewhere before the academic year starts, so I figured why not finish this week for a little extra cash before then. I get along with most of the stuff, all of whom are a decade or so older than me, and said individuals work at the restaurant full time. There's another part timer (19) who's working here and he comes to work whenever he's able since he's studying too.
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    Font - He wasn't around for a couple of weeks, so I've been left to sort out most waitressing matters. My shifts during lunch hour get particularly busy, which is why my system keeping the workflow super smooth is a crucial point to this post. The moment after bills have been settled, tables need to be cleared immediately because new customers come pouring in and some insist on being seated even before the tables have been cleared or wiped down.
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    Font - I came up with a system in the three weeks that I've been working here that works for both myself and my colleagues. Upon receiving tickets for orders that have been received, I always key in their order according to the table they're sat so that it's less time consuming in the event other customers want to settle their respective bills. Customers are expected to come to the payment counter when they're ready to pay, so this system is a lot easier and much more efficient than letting
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    Font - tickets pile up and only calculate the bill right when customers are about to pay (which results in a longer line). I always make it a point to ask customers if their food has all arrived, if they were satisfied with the quality of their order and if they ordered anything else that I hadn't seen on their tickets. Once they verify their orders are correct, that's all. I go about my day and mind my business.
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    Font - That was until the other part-timer approached me earlier today. His point was an eyebrow raiser, for sure. I'm not the type of person to pick fights or argue, so since he was so insistent that my way of doing things was making it difficult for him to keep track of additional orders at each table, I decided to just let him have at it since he was so happy to tell me how to do my job. I simply smiled and nodded at him, making a beeline to the cleaning supplies and thinking to myself, "You
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    Font - For a solid hour or two, I only collected the tickets, bringing them to the cash register and letting them pile up, just as he requested. When I noticed customers stand up from their seats and making their way to the payment counter, I would speedwalk to the cleaning supplies and start collecting plates to show that my hands were occupied and that I wouldn't be able to sort out people's bills! I left it all to my dear coworker who tried telling me what to do and how to do it.
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    Font - It was the right call to make because the line that followed, due to his insistence on changing the system, snaked about halfway through the restaurant, full of customers waiting their turn to pay their bill. Once lunch hour had di I down, I smiled to myself and went back to keying in people's tickets the way I always had. My part time coworker sheepishly approached me with new additions to existing orders since then.
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    Organism - Tarvoz 3 hr. ago The restaurant business is wonderful, because the amount of malicious compliance opportunities are absurd. Vote Reply Share danversantiago OP - 2 hr. ago manz literally asked for it especially when this is a system that doesn't require him sprinting over right when customers are about to pay Reply Share Vote
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    Font - GlitterDoomsday. 2 hr. ago I love how you didn't need to "told ya" him after the lunch hour rush lol Vote Reply Share danversantiago OP - 2 hr. ago didn't need to, i hope he learned his lesson because customers have practically been gushing about the efficiency of payments since i've joined Reply Share Vote
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    Font - danversantiago OP - 2 hr. ago okay, additional info: most of the full timers are busy in the kitchen readying people's food and drinks (it's a small restaurant, not a huge chain by any means) — almost canteen/cafeteria style since there's food out on display and customers will select what food they want and the staff will send it over. part timers only need to bring food to tables occasionally since we handle more front of the house affairs. the manager and other staff let us decide how t
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    Font - schooli00 2 hr. ago So none of the full time people need to handle the cashier? Also none of them bothered to tell the 2 part timers how to handle tickets efficiently? Vote Reply Share danversantiago OP - 2 hr. ago oops, meant to reply to you: just made an additional comment in response to your question! Vote Reply Share
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    Font - Gristley 2 hr. ago . Some people learn better when they experience the faults in their plan. Hopefully he's more receptive to other people's ideas in the future. He seemed to take it well if he didn't double.down. Vote Reply Share danversantiago OP - 2 hr. ago absolutely! i didn't give him any flack for it because i just don't see how either of us would've gained anything from it. just figured i'd let him have a taste of what backlogged tickets look like and quietly have my victory

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